K:Service for smarter customer support
K:Service brings customer support, AI, and marketing data together in Klaviyo. We implement and optimise K:Service around your brand so you can automate everyday support, create more personalised customer experiences, and turn every interaction into useful retention data.
From Customer Hub and Customer Agent to Helpdesk, we make sure K:Service works as part of your wider customer journey.
Turn customer service into a retention channel
What we handle
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We set up and manage K:Service around your brand, customers and existing Klaviyo ecosystem. From self-service and AI customer service to connected marketing journeys, every aspect is designed to make support faster, more personal and more valuable.
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Give customers one place to manage their relationship with your brand. We configure Customer Hub around your brand identity and customer journey, bringing together orders, loyalty, subscriptions, recommendations and self-service support in one ecosystem.
Includes: branding and configuration, order tracking and returns, loyalty integration, personalised recommendations, subscription management.
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Automate everyday customer support without losing your brand voice. We train and configure Customer Agent around your products, policies and customer data, creating automated customer service that can resolve common questions and escalate when human input is needed.
Includes: brand voice configuration, knowledge and policy setup, support use cases, escalation paths, multilingual support.
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Turn support interactions into useful customer data. We connect K:Service with your wider Klaviyo activity, using service behaviour to enrich profiles, trigger flows and build more relevant segments and campaigns.
Includes: support-triggered flows, marketing suppression, post-resolution journeys, personalised segments, performance reporting.
Why K:Service
Customer service that connects support with retention
Klaviyo Service brings customer service and marketing together in one platform.
Every interaction can add context to the customer profile, giving your team a clearer picture of what each customer needs and helping your marketing respond more intelligently.
That means a support conversation doesn’t end when the ticket closes. It shapes the campaigns, flows, and customer experiences that follow.
For growing D2C brands, the result is a more connected customer journey: faster support, less repetitive work, and more opportunities to strengthen retention.
Get more from every customer interaction
K:Service connects support with the customer data already powering your marketing. We’ll scope the right setup for your brand and show you where automation, self-service and AI can improve the customer experience.