Knowledge Hub

Dive into the juicy stuff as we spill the beans on industry know-how and all the tips and tricks of the email marketing world.  

Boost Customer Retention: Important Metrics You Need To Monitor
Esmé Schmidt Esmé Schmidt

Boost Customer Retention: Important Metrics You Need To Monitor

As a business owner or marketer, it's easy to focus on acquiring new shoppers, but retaining those hard-won customers is where true long-term success lies. This is where retention metrics come in, providing crucial insights into how well your business is doing to keep customers engaged. Keep reading as we reveal the top retention metrics you should pay attention to and all the strategies you need to improve them.

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Building Customer Loyalty Through Email Marketing
Esmé Schmidt Esmé Schmidt

Building Customer Loyalty Through Email Marketing

Without customer acquisition your business would not grow—and we’ve got more than a few tips to help in this area. But be careful not to overlook the goldmine you’re already sitting on: your existing customers. Luckily, your magic potion for increased loyalty lies just at your fingertips, in your email marketing strategy.

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Your Complete Guide to A/B Testing Your Emails
Esmé Schmidt Esmé Schmidt

Your Complete Guide to A/B Testing Your Emails

Keep reading for our complete guide to A/B testing for email, including when to A/B test, how to curate a testing strategy that drives results, and the key elements to put head to head.

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SMS Marketing 101: Proven Strategies for Boosting Engagement with SMS
Esmé Schmidt Esmé Schmidt

SMS Marketing 101: Proven Strategies for Boosting Engagement with SMS

With nearly every text message read within the first three minutes of delivery, SMS offers untapped potential for reaching your customers on a direct and personal level. But the real question is, how can you ensure your messages aren't just opened, but also drive conversions and retain customers?

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Optimise Your Flows: How to Reduce Browse and Cart Abandonment
Esmé Schmidt Esmé Schmidt

Optimise Your Flows: How to Reduce Browse and Cart Abandonment

This blog looks at why customers waver at the edge of a purchase and how you can cleverly coax them back with browse and cart abandonment flows. We’ll also look at the differences between these two automations and why they’re both critical for recovering lost sales. 

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The Power of Referrals: Designing Email Campaigns That Work
Esmé Schmidt Esmé Schmidt

The Power of Referrals: Designing Email Campaigns That Work

Trust and authenticity are what make referral programs such powerful tools for organic growth. We delve into our top tips for making your referral emails irresistible with platforms like Okendo, Smile.io, ReferralCandy, and Referral Rock. Let’s get into it.

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